Frequently Asked Questions
Are the purchases safe?
On our site, every purchase is made in the utmost safety and customer protection, thanks to the use of secure servers and the adoption of advanced coding systems for data protection.
Do I need to create an account to place an order?
No. No. You can place orders even without having a personal account. But it is still advisable to register to find your purchase history, track the package faster, and always be updated on new offers.
How can I pay for my purchases?
On our website, you can buy through PayPal, credit/debit card, bank transfer, and payment on delivery on our site.
Is it possible to cancel the order?
You can cancel your order within 12 hours by sending an email to infoasicactus@gmail.com, where you will need to indicate the order number. The cancellation of the order cannot be made after the shipment notification is sent by email.
Is the packaging safe?
Our packaging is designed to ensure the ideal protection of the plant. The order will be delivered in a box built and adapted to the measurements of each plant.
May I request an invoice?
Of course! You can do this during the checkout process
What do I do if my order is damaged during the trip?
If the plants inside the package are damaged, we ask you to send an email to info@oasicactus.com on the same day of delivery, specifying the order number and photos of the order received. Our staff will answer you as soon as possible to find the most suitable solution for your report.
What happens if I lose my password?
Through the item "recover password" you can log in with a new password by simply following the procedure.
Will my data be recorded?
All the data necessary for shipments or your account will be recorded. Sensitive data such as credit cards or PayPal accounts and the like will remain inaccessible to us
